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Business & Management
LD024 ILM Introductory Certificate in First Line Management »
The ILM First Line Management qualifications are for those people who are likely to become first line managers (team leaders or supervisors) or who are already in post but have had little or no formal training. They may work in factories, offices, in hospitals, in call centres and on building sites, in leisure centres, in the armed services and in the voluntary sector. Wherever people and resources are employed, first line managers with an ILM First Line Management Qualification ensure that they are employed effectively.
LD025 ILM Full Certificate in First Line Management »
The ILM First Line Management qualifications are for those people who are likely to become first line managers (team leaders or supervisors) or who are already in post but have had little or no formal training. They may work in factories, offices, in hospitals, in call centres and on building sites, in leisure centres, in the armed services and in the voluntary sector. Wherever people and resources are employed, first line managers with an ILM First Line Management Qualification ensure that they are employed effectively.
This NVQ is great for employees who, as part of their job:
- Work in a customer-facing role or who have to speak to customers on behalf of your company.
- Work with others to solve problems and support customer service improvements
- Need to communicate clearly and confidently
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